Customer Testimonials
What a rip off the service dept. is, $245 diagnostic check on a item I took in for warranty, I even gave the the code it was showing and as a courtesy they checked other items and charged me the fee. NEVER GOING BACK! I love Chevy Hate Chapman.
Bait and Switch is alive and well at Chapman. Went ready to buy a truck advertised on-line. When we got there it was $14000 more than advertised. Added on all kinds of things we didn't want before we got there. How can you put a price online when the vehicle is already changed?. In addition they have two locations in the East Valley and, for example, one wanted $1499 for window tinting and the other wanted $400. We have cash but it isn't going to Chapman
Went to get oil changed walked out to look in front show room right away guy comes up to me asking me what I’m looking for I said nothing just getting oil changed, asked me on what I told him 2019 Silverado, he says do you want to trade it in I damp last time I was here they tried to get me to trade in my truck and insulate me he said who and how much and I told him no I don’t want to trade in he says why not finally I got loud and said no ... Read More DealerRater - Jul 3, 2023
This a very professional dealership. One of your amazing sales associates, Ike made my shopping experience very stress-free. Ike is so knowledgable about cars and gave the best recommendations. He made me feel like you are working with people who care about their product and want you to know you got the right product. I will highly recommend this dealership to my friends and family. Christy
My mom and I had an awesome experience when we were there with Johnny, he was very helpful on the car!
I HAVE ALWAYS GONE TO BRIAN YOUNG LAST 4 PURCHASES HE IS THE BEST! He always takes care of me and my kids. I have sent him 8 other customers and they have all bought from him. He has always made it so easy to buy from and is extremely genuine. That is also why he has been there 15 years.
Trevor was so helpful and patient with my lack of knowledge of how to use some of the features my car has!😃👍
Sales man David Hall said we got your appointment for 3 pm yesterday !! So get there early to get a Chevy bolt evu !! Sorry we sold out yesterday! 1/2 to 40 min drive!! His response was first come first serve! So basically screw your appointment!! We weren’t ever going to tell you we didn’t even have the vehicle in stock!! Yet he said 3 were there at noon!! No return call. Very unprofessional! Lost all my business and my
When my 2014 Sonic needed repair, Chapman Chevrolet went above and beyond to fix it. When the Sonic was too expensive to repair, the crew at Chapman made the process of trading it in on a 2022 Trax swift and painless. Thank you!
Speedy and professional service. Brought my vehicle in for an oil change and tire rotation and wanted to use a coupon printed from the website. No problem. There was no bait and switch, and no surprises on the invoice. Tyler Ballard was very helpful and answered all my questions regarding future servicing. Such an asset!
Ron Klement is an excellent service advisor. My wife from Texas was stuck out of town with truck problems and Chapman Chevrolet truly saved her.
Called for appointment for a simple oil change, scheduler said 12 noon on friday. I arrived at 1150 and was informed this simple oil change will take 1.5 to 2 hours even though I have an appointment. I expressed.my disappointment in their in ability to finish an appointment oil change under 2 hours but I accepted the delay. I waited 2.45 hours when the rep tells me it will be another hour before my trucks oil change will be done. He informs me the truck hasn't even been started after ive waited 2 hours...Very disappointed. Ive been coming exclusively to Chapman for years for ... Read More DealerRater - Jun 25, 2021
The dealership is authentic, ethical and willing to negotiate with customers. My experience will both Salesperson Jennafer Mitchell and her Manager is positive in both customer experience and financial negotiations. I will have no problems buying my next Chevrolet through Chapman Chevrolet of Tempe, AZ. I previously purchased 2 new vehicles at Van Chevrolet in Scottsdale, AZ. My experience was disappointing and 180 degrees from Chapman. I highly recommend a visit there. Don’t waste your time at Vans you’ll only be frustrated and acquire negative feelings about the brand.
I just bought a 2021 Chevy Bolt from Dylan Jones at Chapman Chevy in Tempe. Dylan was easy to work with, and was able to work with me to reach my price target. The sale went quickly with minimal pressure and a cooperative spirit. He communicated with email, which helped me with my busy schedule. Thanks for your help, Dylan!
I just bought an Chevy Equinox 2021 from Gale Sedlak at Tempe Chapman Chevrolet, she was amazing and I just want to send big kudos to her for helping me get into this new SUV! So Happy! She knocked out all my requests without a hassle! From start to finish she was 100%! Thanks again for all your help!!
The sales representative that I dealt with tried to be helpful. I have never been to a car dealership that is so dysfunctional. from the buildings that you have to go to and the horrible layout of all the buildings. This is an add-on, add-on, add-on with no consideration for the customer who will have to figure out for himself where to go and how to find people. the sales representative had no idea where the car I was looking for was and I spent some time walking the lots. You are typical of big business too many managers and ... Read More DealerRater - May 6, 2021
We love Chapman Chevrolet. We’ve been buying cars from Gus Hove for over 25 years. He always takes the time to answer all of our questions and makes sure we get the vehicle that is best for us. Yesterday we purchased our 7th vehicle from them for our son. As usual Gus and Tyler in Finance made it a good experience. We definitely consider ourselves part of the Chapman family.
I had my new corvette in for some warranty work. Tyler St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvette Museum got the parts here ahead of schedule. The work was completed to the high standards I expected.
Made an appointment on mon march 15th to get 3 small items checked on my 2017 2500 duramax truck, soonest appointment was for friday march 19th at 8:30am. didn't hear anything on friday or saturday so when I finally got ahold of my service writer I was told the truck had not even been looked at yet stating that I was next in line, at this point I opted to pick up the truck and take it to Midway chevrolet for the repairs. Chapman knows how to make the appointment they just don't know how to keep the appointment.Very disapointing ... Read More DealerRater - Mar 21, 2021
I bought a used certified equinox 2020. Did not receive a 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to program the key - they have to call General Motors for the code. I looked online and it says it should only take 20 minutes to program a new FOB key. I hope this it not a indicator of future service appointments for simple repairs. She did offer me a LYFT ride back home. I declined but still a 2 hr wait to code ... Read More DealerRater - Mar 11, 2021
robert hines & curtis ewing were fanFREAKINGtastic !!! HIGHLY recommend. im back on the streets w/ a fresh whip & a fresh deal. r-r-roberttt hinesss AWESOME
Dave smith was easy to work with! I did the entire deal on phone and email! Bog Hug was excellent and knowledgeable he even delivered my new Tahoe to my job! Thank you
100/100 would recommend Chapman Chevrolet. Bryan young in sales went above and beyond to help me and my husband get in the car we needed for our growing family. He helped us get the best price and saved us a bunch of money. Will be coming back to him for future sales, we had a great experience all around. Plus we love our new car!
Chapman Chevrolet and more specifically Salesperson Stephanie Cantu came through in the clutch and got me in my brand new 2021 Chevy Tahoe! Stephanie provided a relaxing and accommodating atmosphere while going the extra mile to make sure I was completely satisfied with my purchasing experience! I would definitely recommend Chapman Chevrolet if you’re interested in purchasing a new vehicle and don’t forget to ask for Stephanie!
Stephanie Cantu is the best sales person we have ever worked with. Stephanie is awesome, we have purchased 4 vehicles from her and the best service every time.
Horrible customer service! Went there because of a letter sent to me by Chace Gibbs that they were low on used inventory and for us to come in to trade in our Equinox with a new car, knowing our lease was not up until May 2021. We went there and although the sales associate was nice, David Smith was extremely unhelpful and rude! Not only did he not get us a good deal but he didn’t even try to give us different options to meet in the middle with us. When I mentioned the national ad and that we were ... Read More DealerRater - Sep 7, 2020
Keyon Bryant is a Excellent salesmen! I’ve NEVER been to a car dealership with such welcoming energy and fast accurate work ever. He made sure he got me a great price on my NEVER USED CHEVY 2020 MALIBU:) Being a first time Car Buyer this is the man you want to talk to ! Thank you Keyon ! You are great at what you do and keep up the great work ! Thanks Jaiden Carson
I needed a service done which was covered under a recall. My appointment was at 9am and I was going to wait at the location but was told it would take a couple hours. So after a failed pick up from a shuttle, scheduled by Tyler, I walked home ( only 2 miles). I expected my car to be done by lunch as I needed to go to work but when I called I was told it would take a few more hours. I had to make arrangements to get to work and around 2:30pm I received a notification about a car ... Read More DealerRater - Sep 1, 2020
use to be great, now with service it's wait, wait, wait....have come in twice for re-call and been given reasons why they can't get me in and never any reason how they can. Very frustrating to hear about their challenges when I'm there because of mine.
Being a first time car buyer, I was extremely nervous about purchasing a vehicle. Stephanie Cantu and Dan Landers made the process as smooth and non intimidating as possible. Both were very knowledgeable and straight to the point. My parents have purchased several excellent vehicles from Chapman. I’m proud to have purchased my first Chapman Chevrolet!
Brian went above and beyond to get deal to happen. He is the best that I have ever worked with. Great experience with Chapman Chevy.
I do not normally write reviews, but the customer service and treatment by service advisor, Robbie Sedain, was so egregious it could not be overlooked. ‘Horrible’ is the only word that can describe the type of service that I received when I took my Tahoe in for an oil/filter change on 02/17/2020. I dropped my vehicle off at 12:30p for a 1:00p appointment. At 2:37p I received an automated text from Robbie Sedain indicating that after the initial inspection, Chapman recommended additional services be completed but an ‘in-depth’ inspection was needed; I approved the additional ‘in-depth’ inspection costing $79. Starting at 3:45... Read More DealerRater - Feb 20, 2020
Emily Higuera and Stephanie Cantu are Awesome ! Price was exactly as quoted . These Girls really want your business and do what they can to make sure your happy ! I love my 2020 Camaro SS, I'll refer all my friends and family . I was done with the sales process in a very quick time . This is the third vehicle my family has bought there and I still have my 2001 Silverado as well. It’s refreshing when you deal with folks that are fair and honest !
This used dept is close to the worst I’ve ever seen. Nope it is the worst. Bought a used Jeep Wrangler from Ro, which said this unit would be gone through, and would be cleaned, windshield was replaced and leaked after they replaced it. No detailing done. Dirty delivery and then through keys at me and wandered why I wouldn’t shake his hand. Used car dept manager great but very mislead by his working staff. His crew should not be trusted. Isidro Montoya is a liar.
Brian Young was outstanding!! Thank you Brian for being so genuinely kind and forthcoming with me during the couple of days we worked on getting me a new car. It's very reassuring that I was able to go through the car buying experience and deal with such a knowledgeable and respectful salesman. I have been to a few car dealerships, some bigger and newer and wasn't treated with half of the care I received from Brian in the last two days. Also, Paul in finance was very professional and has a great attitude. Thanks again Chapman Chevrolet!
Purchased a vehicle six weeks ago, needs a small repair, no one has even bothered to get it scheduled in spite of repeated attempts. Worst customer service ever. The actual purchase was very smooth and the salesman was very kind. He’s also the only person that has gotten back with me on anything. Even he does not seem to be able to get this small repair scheduled. Will never shop there again.
Last may I purchased a new vehicle and was pleased with the process. Prior to going to the location I had been looking online for a certain vehicle with certain features. I found it here, and the price was acceptable, so I drove down to the location didn't ever test drive the vehicle (it had 8 miles on it) and purchased it. I probably spent a total of 45 minutes in the dealership and spent 60k.
A few miles down the road after leaving the dealership my tire pressure light came on. I called my sales rep and informed them. I ... Read More DealerRater - Nov 5, 2019
Everyone was pretty nice to work with UNTIL...they had my signature and money. Then they couldn't have cared less about me. You would think that after spending over $30,000 at their dealership, they could at the very least be available to open the door and say thanks...good-bye...appreciate your business, get lost...SOMETHING. Instead they all scattered like cockroaches in the light looking for anything that might make them look busy. The deal I got wasn't so great that I couldn't have gotten it at any other dealership in town. Had I known this was going ... Read More DealerRater - Oct 16, 2019
Eight days after driving my Tahoe with 30,000 miles on it off the lot the battery died. I get it batteries die. I got the run around on the warranty because the paper work hadn't been submitted correctly. Finally made it to the dealer 45 min. from home to sit and wait THREE HOURS for them to replace the battery.
While I sat there waiting they intentionally helped 4 customers that came in after me with no appointment. They also told a customer that was also there for his battery that he needed to take his car back home (40 miles from the ... Read More DealerRater - Sep 7, 2019
We bought a 2019 Malibu, CASH DEAL, mid June 2019. Yesterday we received a letter from Chapman dated July 9, 2019 saying 'we are sorry to advise you that we cannot provide credit to you at this time.' This would be funny if it wasn't so insulting. I called Chapman and was told by the lady answering the phone that the city required this letter be sent out to everyone. ........ Sorry but I think that is BS. I'll find another dealership to buy out next new car from ....... next year
We bought a used car from this dealership and less than 2 months after we bought the car the air conditioner had a quirk that switched to heater instead of cooling. When we took it in - they wanted $700.00 for things that the car didn't even need such as tubes and things that leaked (the car was not leaking). We were told the car had a 20 pt check b4 we bought it. Our friend was charged $300.00 for a battery also we found out the week b4.. It took 2 days for them to tell us all this. Greg also told us ... Read More DealerRater - Aug 6, 2019
Thank you 🙏 to Ryan Cronin our service consultant and service tech Shane Dunlap for taking Great care of our car 🚗 providing us with outstanding service 10+👍 From start to finish we were treated like family We are very pleased! We highly recommend Chapman Chevrolet
Chapman Chevrolet was a true pleasure to do business with. The quality of pre-owned vehicles we found at this dealership was consistent - Clean, quality cars and trucks. We purchased a gently used import and are very happy with the vehicle and the guys at this shop. Ray in sales was like buying from a friend and Dan in the finance department helped to make the paperwork process quick and smooth.
I learned that this dealership has been in this location from the time it first opened over 50 years ago. I certainly believe it after buying our first car from ... Read More DealerRater - Jul 30, 2019
I bought a car on a Friday, wrote an email in the middle of the night asking if I could return it. Got a call 1 minute after Chapman opened telling me that they understood and "let me find something that is right for you!" And Emily and Stephanie did this. Saturday I had the car that I absolutely love and I am so happy. Everyone at Chapman were great, but KUDOS to Emily, Stephanie and Dan who went far and beyond to ease my mind and make me happy!
I went to Brian in 2016 and purchased my first car. I took home a Nissan Rogue 2008 that Brian helped me get in 2016 and I was extremely happy. It was a smooth transition and he explained everything along the way. Three years later when it was time for an upgrade the first person I called was Brian Young,1 and I have no doubt I will go to him for my third. Great Guy! Extremely recommended! Sam who helped me with all the paperwork got me an even better interest rate than predicted! Honestly, the best duo.
My daughter attends ASU and I sent her to Chapman Chevy to buy an Equinox. They really took care of her and gave her a great deal on the vehicle. My daughter loves her new Equinox and they made her a customer for life. Thank you Chapman Chevy.
Brian Young and Chace Gibbs. Absolutely excellent getting me my brand new blazer and Sam Boobydia took care of all my title in financial needs excellent service see Brian Young for your next vehicle at Chapman Chevrolet he has been there for over 10 years great service.
I couldn't have had a better experience with Chapman Chevrolet. From the first phone call to driving my new car off the lot, the customer service was impeccable. I am very much looking forward to being a loyal and long-term customer of the Chapman family! If you are looking for a salesman in your corner, Ray Russo is the one you want! Dwayne and Dan worked the numbers so we all came out on top! Ray really was the shining star for me and I only wish I had more cars to buy so I could continue working with ... Read More DealerRater - Mar 30, 2019
I sent my son into the dealership to have the service department troubleshoot an ongoing problem with his headlights. They clearly thought no on was going to follow-up on their unscrupulous actions. When I called about the failure to fix the problem and no documentation to support what was claimed to be done, the service advisor Craig scrambled and provided little answers. The result: they didn't fix the problem, took his money and didn't seem to care. Chapman Chevrolet doesn't deserve my business after treating my son this way and clearly doesn't deserve yours either!Thankfully, ... Read More DealerRater - Feb 14, 2019
This is the 3 used car i buy from Chapman and Ike helped me with all 3 vehicles very happy as always with Ike. all i do is call him and he will look for the vehicle i want, thanks Ike
Kahi was amazing! Just bought a 2019 Camaro! He made sure I was satisfied with my car ! Great customer service! Highly recommend him ! As well with everybody else ! Very happy !
I have never had a great experience buying a car. That changed today when I signed the paperwork on my new Chevy Equinox. Our salesman Berto was great to work with. Dan, the finance manager, was a complete ROCKSTAR! We had some credit challenges, but Dan worked his magic and made it happen AND got us a better deal than promised! He also was very patient and kind to this stressed out buyer. I highly recommend checking out Chapman Chevrolet if you are in the market for a vehicle!
Dexter Nix always works his hardest and best to make sure our vehicle is serviced and fixed as quickly and comletely as possible. Always had great results.
Brian Y. Was absolutely amazing he gave no run around. Very honest and down to earth with us. He made this the absolute utmost best buying experience we ever had at any dealership. We told him what we had and what we needed to fit our budget and he really took the time to help us purchase what we were looking for to fit our needs. So one again thank you so much for making this happen.
Wow, what a great dealership. From start to finish. Linda Seamans, my sales person and Fleet Manager at Chapman made the purchase of my Colorado the easiest and enjoyable purchase ever. Now going back for my first oil change and service it is clear to me that the Chapman family truly hires and retains great people. My service advisor Isaiah Cox was great to work with and kept me informed all along the way.
I highly recommend Chapman Chevrolet to anyone looking for a Chevy product. My guess is you will get the same level of service at any Chapman ... Read More DealerRater - Dec 4, 2018
Lauren Pond did an excellent job meeting my needs and assisting me in the purchase of my new 2019 Silverado RST. He was very knowledgeable, low pressure and made me feel ensured that I got the best deal available. I would highly recommend Lauren for a new vehicle and I will be referring him to my friends and family. Thanks again Lauren!
I bought my vehicle from Brian Young who was very helpful and had all my paperwork ready to go. Sam bobadilla was my finance manager who got me a great rate and took care of me.Sam was extremely helpful and answering all my questions and very honest he got us a great deal thank you Sam and Brian
Had a great experience. All the staff were helpful and friendly. Bought a used 2012 Prius and love it! Tyler made it an easy process to finance my car.
My very first vehicle purchased was a 2010 Ford Fusion that I bought from Chapman Chevy and I was completely satisfied with customer service from Curtis Ewing, so when it was time for to trade the vehicle in, I didn't second guess to come back to Chapman Chevy.
I purchased a 2017 Chevy spark with the Chapman Chevy dealership last year around this time. I had a fiasco with a couple employees in regards to a 2017 Malibu initially purchased and having to return it after 3 weeks of having it and how unfair I was treated. The general manager "settled" ... Read More DealerRater - Nov 9, 2018
having a lot of trouble getting airbags replaced for a couple of trucks that have Takata bags in them. Chapman does not seem interested in handling the issue. Been getting the run around about parts. We have a large fleet of Chevy and Ford vehicles. Ford had no issues taking care of the recall on this issue and Chevy dealerships in other states have a managed to get our vehicles in. We even located airbags for them and they wont use them. Super frustrated.
I had financing already set when we went to buy our new truck. Wayne was able to get different financing with about 1% better interest rate. He provided all the options for additional purchase such as extended warranty, GAP insurance etc but was in no way pushy about any option. Very easy to deal with. Wayne himself was very personable and stayed late to help us out. Jeff Prince was our sales person. We had called back and forth before we came to the dealership on Sunday evening, arriving about 15 minutes before closing. He answered all our questions, understood exactly what ... Read More DealerRater - Oct 19, 2018
Doug was very professional and polite. He called immediately to inform me of the diagnosis and had my car completed by end of day. I'm very pleased with the overall experience and highly recommend Doug and this dealership.
Feana Hodges is a wonderful and trustworthy sales lady!!!!. The finance department and sales team delivered what was promised. The trade in price I wanted was honored. My vehicle was ready, documents signed without additional sales pitches in 1.5 hr. Great service !! 👍
I called my Service Advisor Joshua. Explained I have an engine light on, and gave him the code of what the problem was. He knew right away what was needed. I needed a auxiliary battery for my Auto Stop feature on my Malibu. I was able to bring in the same day and only waited a little bit. Great response and Service as always.
If I could provide negative stars I would. Went into the dealership yesterday to inquire about a 2006 Hyundai Santa Fe. We had spoken to Ike over the phone to have the car on hold. We arrived later, The car was pulled upfront. We went over the car and tested drove it. Car looked good except the fact it has damaged on the right passenger side. Looks like someone ran into a cart or maybe got side swiped. While waiting for them to process the application, another sales person came into the office and grabbed the keys. I watched in shock ... Read More DealerRater - Jul 16, 2018
I have bought my last three vehicles from Chapman and from IKE. IKE is professional and kind I would not use any one else. IKE went out of his way to get the car we wanted and finally brought a car from the MFG and tracked it every day. Great Job IKE...
BEWARE, BEWARE, BEWARE!!! Went in to buy an SUV, worked a descent deal brought it home to my wife as a surprise mother's day present. A few repair issues we're needed so two days later we brought it down to them and they gave us a rental car. Called me yesterday to tell me it was ready, showed up and they said your good to go! They had the car for over two weeks and didn't fix the electrical issues with the DVD players, then told me the wireless charger isn't even an option with this ... Read More DealerRater - May 24, 2018
You should do your homework prior to purchasing a Chevrolet, or any GM product, at this time. I purchased a brand new Chevy Silverado from Chapman. In less than 5 years the paint starting peeling on the roof and the paint has worn through on the door handle as well. Both GM and Chapman Chevrolet have refused to provide any assistance at all. GM has a sad history of paint issues, Google “GM paint peeling” and you will see what I am referring to. I own 3 GM vehicles and have been a loyal customer for years. At this point, I would ... Read More DealerRater - May 16, 2018
Stephanie answered all my concerns and many questions quickly and accurately. Prompt responses whether email,text or phone. Very professional, as was Paul in finance.
He help me get financed and treated me very professional i am very satisfied with my recent purchase Ray Russo was very professional there was one other 2 other people that helped but i dont have there cards i would say thank you for treating me with honesty with a smile and hand shake i highly recommend this team and look forward to working with them in the future
I've spent the past three days trying to get them to give me a quote. No follow-up from Gus or Stephanie. Both are managers... Last phone to them was they apologize, they sold the truck!! Loss leader marketing...
I love my new car, the best experience I have ever had. Gus Hove did an amazing job explaining everything to me. I will definitely be recommending him to all my family and friends
Chevrolet made an appt. for me on a navigation/onstar issue that was out of service due to the miles age..that is another matter. Don't ever buy a Chevy, terrible and then to have a service group who doesn't know what is going on because the dealership never tells them..annoying when they tried to collect multiple times for a diagnostic fee that chevy said they wouldn't charge?? Crazy! The first time I went the service guy couldn't even be found..
I came into Chapman Chevrolet at 3:00pm today to return my 2015 Malibu LTZ lease, which expires today, January 19th. Upon entering, I was told that they could not help me until Monday because “they just changed systems”, but that I could come back Monday. When I stated my lease expires today, they said they could take my car but couldn’t process it until Monday. So I drove 6 miles down the road to Freeway Chevrolet, and the inventory manager promptly helped me and got me my odometer disclosure within 15 minutes.
I don’t expect good customer service at a car ... Read More DealerRater - Jan 19, 2018
Bought a 2017 Tahoe. Called and made an appointment to see the truck. It was ready for me when I got there. Everyone was friendly and helpful. One small issue with the truck on front sensors and they already have a appt setup for me in service and a loaner car ready. I would recommend using this dealership.
Hands down best dealership around. If you are looking for HONEST salesmanship, Chapman Chevy is the place to go. I have been dreaming of getting into a new vehicle but due to my not so great credit, I didn't think it would be possible. Most places I have checked out wanted to hit me with high monthly payments and outrageous interest rates. I walked out of Chapman SAME DAY with my beautiful 2011 Chevy Equinox, and I couldn't be more happy. BIG Shout out to Roberto Aguilera (Salesman), Dan Landers (finance) and Dexter Nix (service) for making it all ... Read More DealerRater - Jan 15, 2018
The BE$T ! Service is awesome! Everytime I go to Chapman ,they are very good to me and my Needs , the best dealer in Arizona!!!
Even this late in the year we found EXACTLY the vehicle we wanted! It's an absolutely gorgeous 2017 Tahoe. We were also fortunate that Jeff Prince phoned us within moments of clicking our phone # onto the Chapman Chevrolet website with our preferences in vehicle. Jeff was thoroughly knowledgeable, helpful, & personable. Prepared ahead of time with our price research, we found Jeff trustworthy, & felt we were in good hands! We paid a fair price we feel good about, received a good orientation to the Tahoe we bought, and had a lot of fun. We also feel we'll have ... Read More DealerRater - Nov 5, 2017
Eric was very professional and I felt very comfortable with him. I thought it was going to be a big ordeal, but the recall was much, much quicker than I had anticipated. Thanx Erica
We came in looking for a Chevy cruze around the 2013 range we got Curtis Ewing in sales to help us. Of course the first day we didn't find anything they called us 2 days later, he had a car for us. A 2013 Chevy cruze we bought it they kept it a detailed it an gave us a loader car was very exciting!!! Alittle bit of bad news 4 days after we drove it the check engine light came on we brought it right back an they had the minor issues fixed an gave us a loaner car for the time being, ... Read More DealerRater - Sep 12, 2017
Linda went out of her way and found me the truck I needed. I've dealt with other valley Chevy dealers and no one comes close to what Customer Service is provided by Linda . Thanks Lee
I purchased a used f-150 from Rich on 8/22. There was some items that needed attention, so it went to the shop overnight. I picked it up the next day. Then I found I needed to get the keyless door lock recoded. Took it to a Ford dealership to do so. While there, found out there was more issues that had not been addressed at Chapman before I purchased the unit. The truck had to stay over at the Ford dealership overnight to fix the problems. Then went back to Chapman on 8/25 to address these problems, and request reimbursement of these ... Read More DealerRater - Aug 26, 2017
As a first car buyer I definitely did not expect my experience to be handled so poorly. I bought a used car about a week ago which I absolutely love! It has been my dream car since I was a little girl! I've worked tremendously hard for this car and unfortunately the car has broken down 4 times since, it's been the battery, the coolant, spark plugs, just about everything has happened day after day. I have spent just about everyday at this dealership trying to speak to a sales manager. I am constantly told to come back to ... Read More DealerRater - Jul 30, 2017
2nd car I have purchased from Jordan. Very helpful, goes way above & beyond for his clients! Works hard to get you what you want, for the right price. I purchased a vehicle elsewhere and hated it. I went straight back to Jordan and he got me exactly what I wanted for my family. I won't go anywhere else.
Chris Scott is a Sales Manager now. He and Danny where working a deal. Yes our credit situation was not easy we found them dealship to less than honest. We found we did not like the car we were looking at so went other dealerships. Found another SUV we loved. Danny had horrible things to say about it and also was discounting the fact that I had a say in the deal as well. So we went to another chevy dealer thinking we already had financing. We were wrong we found that the interest and payments were from them. Not ... Read More DealerRater - Jun 26, 2017
Thank you for another great experience! Awesome service and friendly staff. Huge thank you to David, Travis, and Sam! We love our truck and equinox!
We dealt primarily with Ray, but everyone was great. Ray was extremely helpful, very pleasant to deal with and honest in every step of our shopping and purchase. He took care of a couple of small issues that came up and gave us a great introduction to our new car.
From 2010 til now I have bought 3 used cars from chapman chevrolet in tempe. The first two deals the service was great. This year I bought a used nissian and I felt rushed and the service was garbage. My regret is that I bought this car that I really didn't even like. The used car manager and salesman I delta with were rudest and just wanted to close a deal. So at the end of the day shame on me for being a loyal customer. One thing for sure I will never spend a dime at chapman chevrolet in tempe ... Read More DealerRater - May 8, 2017
We placed a $3000 down-payment on a new Chevy Volt that was in-transit. Chapman called us about a week later to tell us that the car was in. When we arrived at the dealership, the car that we had put money on was out front, all shiny and the battery was charged.
Our salesperson was 20 minutes late and we had to wait for her. When she arrived we discovered that the car out front was the one that we had put money on, but they had sold it to someone else. Apparently, there are no ethics at this car dealer.
The ... Read More DealerRater - May 6, 2017
My husband had some rebates from GM so instead of giving us all the rebates they put one of the rebates toward our trade in value of my daughters truck. Plus lights kept going off that day and they were supposed to buy us lunch and didn't - this dealership is very crooked DO NOT BUY HERE, we're not friendly until they realized we were serious about buying. They took forever which should have been our clue to leave
Between my sales associate and the finance manager Sam Bobadilla made the impossible happen I drove off Chapman Chevrolet on a new vehicle, even my credit score wasn't great: thanks chapman for making this work for me and my fam.
Michael provided the best customer service and got me into the car I wanted at the price I could afford. I would recommend this dealership to friends and family.
Great staff made my experience very pleasant. Jeff found the perfect vehicle for us and he and Emily put together an excellent package. We are very happy with the new truck.
*** Update 3/13/17: Chapman called us back and allowed us to take the Chapman package out of the deal and is also allowing us to pay cash for the car. We are so relieved and thankful that Chapman listened to our concerns.
We saw a car we really liked at Chapman Chevrolet so we drove over there to check it out Thursday 3/9/17. Our salesman, Timothy Valenzuela, was actually really great to work with at first BUT lead us to believe that we could talk to the manager about taking the “Chapman Package” out of the deal which is just tinted windows, dent ... Read More DealerRater - Mar 11, 2017
We visited other dealerships and Chapman provided the best experience. Purchased a new Suburban with all the features we wanted at a very fair price. I did a ton of research and online shopping (I'm not new at this). Chapman had the best deal in Maricopa Co. for what I was looking for. Mike Flynn, our salesman, was very personable and knowledgeable. You should ask for Mike Flynn if you're looking for a comfortable and pleasant car buying experience. Mike handed us to Tyler May for our financing. Tyler also proved to be a hospitable and competent team ... Read More DealerRater - Mar 11, 2017
Jordan and Paul made sure I got the perfect vehicle at the perfect price! I will be back in the future, and will recommend to others !
Isaiah was an awesome sales guy. I needed a new car and a friend of mine told me how awesome of salesman he was. He got me an amazing deal on my new 2017 Chevy Cruse. I am beyond happy and would definitely recommend any one to go see him for any future car deals
I used to bring my 2006 Pontiac Grand Prix here for service. I got a call from Dexter that my car was in a $2,000 ball park to repair. I chose to purchase another vehicle instead. After test driving the ford focus at another dealership, I found that was the car for me. The car I purchased had a strange vibration which turned out to be motor mounts and a clutch. Which is odd for a car with only 27,000 miles, of course parts are going to need to be ordered. Repairs were done in less than a week, and I was given ... Read More DealerRater - Feb 3, 2017
Isaiah my sales specialist was beyond amazing! Went in to get an oil change on my 2016 Chevy Cruze and mentioned to Isaiah that I had a question about a possible trade in. He was very helpful and explained the process and I am now a proud owner of a 2017 Chevy Malibu! Throughout the whole process he kept in contact with me to let me know what was going on and was always available to answer any questions I had. He made made me feel like I was a part of the Chapmen family! Great dealership with great employees! I recommend ... Read More DealerRater - Jan 27, 2017
The financing was expeditious, pricing was appropriate, but would have liked to receive more in trade. However we feel we got a good deal. Overall a very good experience.
